Delivery & Returns
Your order will be shipped via USPS with a tracking number. All orders take 2-4 business days for delivery once shipped from our New York Warehouse. We ship orders same day as long as your order is submitted by 2:00PM Eastern Time. All orders placed after 2:00PM EST will be shipped the following business day.
How much is shipping?
All orders under $75 will have a flat rate of $4.99 per order. Orders that are $75 or more are eligible for free shipping with code "FREESHIP".
What can I do if my item is damaged in shipment?
If your item is damaged in shipment, you may return it for a refund. Please contact us by sending an email to Info@machtigkitchenware.com. Please send us your order number and a photo of the damaged item. We will respond to your message within 24 hours.
Can my order be changed once I have placed the order?
Please send an Email to our customer care team and we will get try to get your order adjusted. Please note that we process orders as quickly as we can so that your package is on time.
How do I return my items?
Each order comes with a return slip. Please fill our all parts of the return slip so that your return can be processed quickly. All returns must be unused, with all tags attached, inside the original packaging. We recommend using a trackable shipping option when you send your return.
How long does the return process take?
Once we receive the return at our warehouse, it may take 5-10 days for processing your return.